We're here to help. Reach out with questions, feedback, or support requests.
At PrizeCarousel, we value communication with our users. Whether you have technical questions, need support, want to provide feedback about Christmas Fortune, or have concerns about usage patterns, our team is ready to assist. We strive to respond to all inquiries promptly and helpfully.
For general inquiries, technical support, or feedback:
We aim to respond within 24-48 hours during business days.
Speak directly with our team:
Monday to Friday, 9:00 AM - 5:00 PM GMT
Send postal correspondence to:
PrizeCarousel
123 Festive Lane
London
SW1A 1AA
United Kingdom
Fill out the form below and we'll get back to you as soon as possible. All fields are required.
For questions specifically related to privacy, data protection, GDPR rights, or how we handle your personal information, please email our dedicated privacy team:
This dedicated channel ensures your privacy-related inquiries receive appropriate attention from team members specialized in data protection and UK GDPR compliance. For more information about our data practices, please review our Privacy Policy and GDPR information page.
If you have concerns about your own entertainment consumption patterns or those of someone you care about, we encourage you to reach out to professional support organizations that specialize in these issues:
You can also contact our support team at support@prizecarousel.games and we'll do our best to assist or direct you to appropriate resources. Visit our Responsible Gaming page for comprehensive information and guidance.
Before reaching out, you might find answers to common questions below:
Yes, completely free. No hidden costs, no subscriptions, no premium tiers. The full experience is available to all users aged 18+ at no charge.
No. PrizeCarousel is a free entertainment platform only. There are no cash prizes, no monetary rewards, and no real-money transactions of any kind.
No account creation is required. Simply verify your age and start playing immediately in your browser.
Christmas Fortune works on all modern devices including desktop computers, tablets, and smartphones. Any device with a current web browser and internet connection can access our platform.
Email support@prizecarousel.games with details about the issue, including your device type, browser, and a description of what's not working correctly.
Absolutely! We welcome user feedback and suggestions. Send your ideas to support@prizecarousel.games and we'll consider them for future development.
Business Hours: Our support team operates Monday through Friday, 9:00 AM to 5:00 PM GMT. Messages received outside these hours will be responded to on the next business day. For urgent mental health or crisis support outside our operating hours, please contact the Samaritans 24/7 at 116 123 or emergency services at 999.