Privacy Policy

Introduction

Last Updated: January 2025

PrizeCarousel ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at prizecarousel.games (the "Site") and use our free entertainment services.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws. This policy provides transparency about our data practices and your rights regarding your personal information.

By using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Data Controller Information

For the purposes of UK GDPR, the data controller is:

PrizeCarousel
123 Festive Lane
London, SW1A 1AA
United Kingdom
Email: privacy@prizecarousel.games

If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.

Information We Collect

We collect minimal personal information necessary to provide and improve our entertainment services. The data we collect falls into the following categories:

Information You Provide Directly

• Contact Information: When you use our contact form or email us, we collect your name, email address, and any information you choose to include in your message.
• Age Verification: We record your confirmation that you are 18 years of age or older to comply with our age restriction policies.
• Cookie Preferences: We store your cookie consent preferences to respect your choices about analytics tracking.

Information Collected Automatically

• Device Information: Device type, operating system, browser type and version
• Usage Data: Pages visited, time spent on pages, navigation paths, referring websites
• Technical Data: IP address (anonymized), approximate geographic location (country/region level only), timestamp of visits
• Performance Data: Page load times, errors encountered, feature usage patterns

Information We Do NOT Collect

Importantly, we do not collect:

• Payment information (we have no payment system)
• Government-issued identification
• Precise geolocation data
• Social media profile information
• Biometric data
• Information about your financial status or history

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Delivering Christmas Fortune and other entertainment content
• Ensuring age verification compliance
• Maintaining platform functionality and performance
• Troubleshooting technical issues

Communication

• Responding to your inquiries and support requests
• Sending service-related notifications if necessary
• Providing requested information about our services

Analytics and Improvement

• Understanding how users interact with our platform
• Identifying areas for improvement in design and functionality
• Analyzing usage patterns to optimize performance
• Detecting and preventing technical problems

Legal Compliance

• Complying with applicable laws and regulations
• Enforcing our Terms of Use
• Protecting our rights and property
• Responding to legal requests from authorities

Legal Basis for Processing: We process your data based on:

• Consent: For cookies and analytics (which you can withdraw anytime)
• Legitimate Interests: For service provision, security, and improvement
• Legal Obligation: For age verification and compliance with applicable laws

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect analytics data. Here's what you need to know:

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the Site to function and cannot be disabled in our systems:

• Age Verification: Stores your age confirmation to prevent repeated verification prompts
• Cookie Consent: Remembers your cookie preferences
• Session Management: Maintains your session state as you navigate the site

Analytics Cookies (Optional)

These cookies help us understand how visitors use our Site. You can opt out via cookie preferences:

• Google Analytics: Tracks page views, session duration, and user journeys (with IP anonymization enabled)
• Usage Analytics: Records feature usage and interaction patterns for improvement purposes

Managing Cookie Preferences

You can manage your cookie preferences at any time by:

• Clicking the "Manage Preferences" button in our cookie banner
• Adjusting your browser settings to block or delete cookies
• Using browser extensions designed for cookie management

Note that blocking essential cookies may impact site functionality. Analytics cookies can be disabled without affecting your ability to use Christmas Fortune.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in limited circumstances:

Service Providers

We may share data with trusted third-party service providers who assist with:

• Web hosting and infrastructure (servers located in the UK/EU)
• Analytics services (Google Analytics with anonymization)
• Email services for responding to inquiries

All service providers are contractually bound to protect your data and use it only for specified purposes. They must comply with UK GDPR and maintain appropriate security measures.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, including to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Cooperate with law enforcement investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy's protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: HTTPS encryption for all data transmitted between your device and our servers
• Access Controls: Strict limitations on who can access personal data internally
• Security Monitoring: Regular monitoring for potential security threats
• Data Minimization: Collecting only necessary information and deleting it when no longer needed
• Regular Updates: Keeping software and systems updated with latest security patches

While we take security seriously and implement industry-standard protections, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest reasonable standards.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Age Verification Data: Stored locally in your browser; cleared when you clear cookies
• Contact Inquiries: Retained for 2 years after last contact to maintain support history
• Analytics Data: Retained for 26 months in Google Analytics, then automatically deleted
• Server Logs: Retained for 90 days for security and troubleshooting purposes

After retention periods expire, we securely delete or anonymize personal information so it can no longer identify you. You can request earlier deletion by exercising your right to erasure (see Your Rights section below).

Your Rights Under UK GDPR

UK data protection law grants you several rights regarding your personal information. For detailed information about exercising these rights, see our GDPR Rights page. Your rights include:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for cookie analytics anytime

To exercise any of these rights, contact us at privacy@prizecarousel.games. We will respond within one month of receiving your request.

Children's Privacy

PrizeCarousel is intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age.

If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a minor, please contact us immediately at privacy@prizecarousel.games.

International Data Transfers

We primarily store and process data within the United Kingdom and European Economic Area (EEA). In limited cases, data may be transferred to service providers outside the UK/EEA (such as Google Analytics servers).

When international transfers occur, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by UK authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

Your data protection rights remain enforceable regardless of where data is processed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users through a prominent notice on our Site
• Provide reasonable time to review changes before they take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site after changes take effect constitutes acceptance of the updated policy.

Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: privacy@prizecarousel.games
Mail: PrizeCarousel, 123 Festive Lane, London, SW1A 1AA, United Kingdom
Phone: +44 20 1234 5678

We take privacy concerns seriously and will investigate all complaints promptly and thoroughly.

Supervisory Authority

You have the right to lodge a complaint with the UK's supervisory authority for data protection:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Helpline: 0303 123 1113
Website: www.ico.org.uk